Storage Belvedere Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Belvedere provides removal, handling and storage services in the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, firm or company who requests or purchases services from Storage Belvedere.

Services means any removal, transport, loading, unloading, packing, storage, handling, or related services provided by Storage Belvedere.

Goods means the items and effects that the Customer asks us to move, handle or store.

Storage Facility means any premises used by Storage Belvedere to store Goods.

Contract means the agreement between the Customer and Storage Belvedere for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

Storage Belvedere provides removal and associated storage services for domestic and commercial Customers. The specific Services to be provided will be described in our quotation or booking confirmation. Services may include the collection, transportation, delivery and storage of Goods, together with any additional services we agree in writing.

We reserve the right to decline or discontinue any Service where provision is not reasonably practicable, unsafe, illegal or otherwise unsuitable in our reasonable opinion.

3. Booking Process

3.1 Initial enquiries

Customers may request a quotation for Services by providing accurate and complete information about the property access, volume and nature of Goods, locations, dates, and any special requirements. Any quotation we issue is based on the information provided.

3.2 Quotations

Unless otherwise stated, quotations are valid for a limited period from the date of issue and are subject to availability of resources and any changes in costs. Quotations are not binding until accepted by the Customer and confirmed by us in writing.

3.3 Confirmation of booking

A booking is only confirmed when we issue written confirmation, which may include the service date, estimated time window, pricing, and any specific terms. We may require a deposit or advance payment as a condition of confirmation. If the Customer does not meet any pre-payment requirements by the deadline stated, we may release the booking slot.

3.4 Customer responsibilities at booking

The Customer must provide accurate details regarding:

The volume, weight and type of Goods.

Access restrictions at collection and delivery addresses, including steps, lifts, parking limitations and distance to the vehicle.

Any items requiring special handling, dismantling, or additional labour.

Any Goods that may be hazardous, fragile or of high value.

If information is incomplete or incorrect, we may adjust the charges or, in serious cases, refuse to carry out the Services.

4. Charges and Payments

4.1 Pricing basis

Our charges are based on one or more of the following:

Volume or weight of Goods.

Time spent on the job, including loading, transport and unloading.

Distance travelled and number of locations.

Number of staff required.

Type and level of storage required.

Any additional services agreed, such as packing materials, dismantling or specialist handling.

4.2 Deposits and advance payments

We may require a deposit or full prepayment to secure a booking. The amount and due date will be specified in the quotation or booking confirmation. If the Customer fails to pay the required amount on time, we may cancel or suspend the booking.

4.3 Payment terms

Unless otherwise agreed in writing, payment for Services is due either before or on the day of service. For ongoing storage, charges are typically payable in advance for each storage period. We may charge interest or apply late payment fees on overdue amounts at a reasonable rate, and we may withhold delivery or continued storage until all sums due are paid.

4.4 Variations and additional charges

If the scope of Services changes due to circumstances not disclosed or apparent at the time of booking, we may increase our charges to reflect any additional work, time, distance, or staff required. This may include, for example, restricted access, additional floors, larger volume of Goods, or delays caused by the Customer or third parties. We will inform the Customer as soon as reasonably practicable of any variation in charges.

5. Cancellations and Postponements

5.1 Customer cancellations

The Customer may cancel or postpone a booking by giving us notice in writing. Cancellation or postponement charges may apply depending on the amount of notice and the type of Services booked. Details of any applicable charges will be stated in the quotation or booking confirmation or otherwise notified to the Customer.

Short notice cancellations or postponements may result in a charge up to the full amount of the quoted price, reflecting costs and loss of opportunity to reallocate resources.

5.2 Cancellations by Storage Belvedere

We may cancel or suspend the Contract where:

The Customer has not paid any required deposit or prepayment.

The Customer is in material breach of these Terms and Conditions.

Provision of Services is rendered unsafe, unlawful or impossible by circumstances beyond our reasonable control, such as severe weather, road closures, accidents, or industrial action.

Where reasonably possible, we will offer an alternative date or partial refund, depending on the circumstances. Our liability in such cases is limited as set out in the liability section of these Terms and Conditions.

6. Customer Obligations

6.1 Access and preparation

The Customer must ensure that we have suitable access to the property, buildings and any required parking areas at the agreed times. The Customer is responsible for obtaining any permits, permissions or consents required for loading, unloading or parking. Any delay or additional costs caused by inadequate access or lack of permissions may result in extra charges.

All Goods should be properly packed, labelled and ready for loading unless we have agreed to provide packing services. The Customer is responsible for ensuring that all appliances are disconnected, defrosted and drained, and that any fixtures or fittings to be moved are dismantled and made safe, unless otherwise agreed.

6.2 Presence during service

The Customer or an authorised representative should be present during collection and delivery to provide instructions, check items, and sign any relevant documentation. If the Customer or representative is not present, we will proceed as far as reasonable based on prior instructions, and our record of the Goods moved or stored will be final.

6.3 Prohibited and restricted items

The Customer must not submit for removal or storage any Goods that are illegal, dangerous, explosive, flammable, perishable, or otherwise unsuitable, including but not limited to:

Firearms, ammunition, explosives and weapons.

Gas bottles, fuels, chemicals, paints, solvents and hazardous materials.

Live animals, plants, or perishable foodstuffs.

Cash, securities, precious metals or high value items unless expressly agreed and declared in advance.

We may refuse to handle or store such items and may remove or dispose of them at the Customer’s risk and expense, in compliance with applicable law.

7. Storage Terms

7.1 Storage period

Storage will commence on the date when the Goods are placed into the Storage Facility and continue until the Contract is terminated by either party in accordance with these Terms and Conditions.

7.2 Access to Goods in storage

Access to Goods in storage is by prior arrangement and may be subject to reasonable access charges. For security and operational reasons, we may require suitable identification and notice before allowing access.

7.3 Storage charges

Storage charges are payable in advance at the intervals agreed in the quotation or booking confirmation. If storage charges are not paid when due, we may exercise a lien over the Goods and ultimately dispose of them in accordance with applicable law to recover outstanding sums and reasonable costs.

7.4 Inventory and condition

We may prepare an inventory or record of Goods taken into storage. The Customer should check any such inventory for accuracy and notify us promptly of any discrepancies. Unless otherwise agreed, we will not individually list every item in containers or boxes provided by the Customer.

8. Waste and Environmental Regulations

8.1 Prohibited waste

Storage Belvedere is not a waste disposal company. We will not remove or handle hazardous, clinical, contaminated or prohibited waste. The Customer must not present such items for removal or storage. Where such items are discovered, we may refuse to transport them and may require the Customer to arrange lawful disposal.

8.2 Disposal of unwanted items

If we agree to remove unwanted items or general waste as an additional service, this will be carried out in line with applicable waste and environmental regulations. Additional charges may apply for collection, sorting, transport, and lawful disposal or recycling.

8.3 Abandoned goods

If Goods appear to have been abandoned or the Contract is terminated and charges remain unpaid, we may, after reasonable attempts to contact the Customer, dispose of or sell the Goods in accordance with relevant legislation. Any net proceeds of sale, after deduction of costs and amounts owed, will be held for the Customer for a reasonable period.

9. Liability and Risk

9.1 Our liability for loss or damage

We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods, however caused, is subject to the limitations set out in this section. We recommend that Customers maintain adequate insurance cover for their Goods during removal and storage.

Unless we expressly agree otherwise in writing, our liability for any claim arising from loss of or damage to Goods shall not exceed a reasonable limit per item or per consignment. We will not be liable for any loss or damage that is not reasonably foreseeable or that arises from the inherent nature of the Goods.

9.2 Exclusions of liability

We are not liable for:

Loss or damage caused by the Customer’s failure to pack Goods properly, to prepare appliances correctly, or to comply with these Terms and Conditions.

Loss or damage to fragile items where they have not been professionally packed by us.

Loss or damage arising from wear and tear, gradual deterioration, vermin, infestation, or inherent defects.

Loss of data or software, or damage to electronic equipment caused by mechanical or electrical derangement, unless there is evidence of physical impact.

Any indirect or consequential loss, including loss of profits, income, business, or opportunity.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

9.3 Customer liability

The Customer shall be liable for any loss, damage, cost or expense suffered by us arising from:

Providing inaccurate or incomplete information.

Presenting Goods for removal or storage that are hazardous, illegal or not in compliance with these Terms and Conditions.

Failure to obtain necessary permissions for access, parking or removal of Goods.

Any damage caused to our vehicles, staff, equipment or property due to the Customer’s negligence or breach of Contract.

10. Insurance

We maintain insurance cover appropriate to our business operations. However, this may not replace the need for the Customer to arrange additional cover for high value or particularly fragile Goods. It is the Customer’s responsibility to assess the value of their Goods and obtain additional insurance if required. Details of any available extended coverage options offered by us may be provided on request.

11. Force Majeure

We are not responsible for any failure or delay in performing our obligations where such failure or delay results from events or circumstances beyond our reasonable control. These may include but are not limited to extreme weather, natural disasters, road closures, accidents, fire, flood, terrorism, war, strikes, or governmental restrictions. In such circumstances, we will use reasonable endeavours to resume Services as soon as practicable and may offer to reschedule or adjust the Contract where appropriate.

12. Complaints and Dispute Resolution

Any concerns or complaints regarding our Services should be raised with us in writing as soon as reasonably possible, providing full details and any supporting evidence. We will investigate and respond within a reasonable timeframe. Both parties agree to act in good faith and attempt to resolve disputes amicably before considering formal legal proceedings.

13. Personal Data

We collect and use personal data necessary for booking, providing and managing our Services, and for legal and administrative purposes. We handle personal data in accordance with applicable data protection legislation and our internal policies. By using our Services, the Customer consents to such processing to the extent permitted by law.

14. Variation of Terms

We reserve the right to amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract unless a later variation is expressly agreed in writing by both parties. Customers are encouraged to review the latest Terms and Conditions before placing a booking.

15. Governing Law and Jurisdiction

These Terms and Conditions and any Contract between the Customer and Storage Belvedere are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, subject always to any mandatory consumer rights that may apply.

16. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect. No failure or delay by either party in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.

The Contract is between Storage Belvedere and the Customer. No other person shall have any rights to enforce any of its terms. The Customer may not assign or transfer their rights or obligations under the Contract without our prior written consent.

By confirming a booking or allowing our staff to commence work, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.